Homeowner Resources

The system, explained.

A working knowledge of your aerobic septic system pays for itself. Skim the sections below or jump straight to what you need.

On this page
System Basics

What is an aerobic septic system?

An aerobic septic system is an on-site sewage facility (OSSF) that uses oxygen to break down wastewater before it's disinfected and dispersed via a spray field. Unlike a conventional gravity septic tank with a drain field, an aerobic system actively treats the water — which produces cleaner effluent and works on lots where a traditional system can't.

In Texas, aerobic systems are common because of clay-heavy soil and high water tables. They require ongoing maintenance by a licensed operator to stay in compliance with TCEQ regulations.

How Systems Work

Six stages, one flow.

01
Trash Tank
Raw wastewater enters and heavy solids settle out before treatment begins.
02
Aeration Chamber
Air pump injects oxygen. Aerobic bacteria consume organic waste.
03
Clarification
Solids settle out again; clarified effluent moves toward disinfection.
04
Sludge Return
Settled solids are returned upstream for further breakdown.
05
Disinfection
Chlorine tablets (or liquid) treat the effluent to legal discharge quality.
06
Pump Tank & Controls
Effluent stored, then pumped through spray heads across the field.
Alarm Issues

Help — my alarm is on.

First: don't panic. Most alarms have a simple cause. Here's what to do:

  1. 1. Press silence. The alarm will keep tracking the issue but stop making noise.
  2. 2. Note the indicator. Which light is on? Which is off? Take a photo of the panel.
  3. 3. Check your chlorine. An empty tube is one of the most common triggers.
  4. 4. Call us. With the indicator status, we can often diagnose over the phone.
Call (281) 431-0123
Chlorine Guide

How often should I add chlorine tablets?

Most residential systems consume tablets every 2–3 months, depending on household size and water usage. Check the tube every month — visual inspection is the best gauge.

Pro Tips
  • Never use pool chlorine (trichlor). It will destroy your chlorinator and produce toxic gases.
  • Use septic-approved tablets only — sodium hypochlorite or calcium hypochlorite formulations designed for OSSF.
  • Add on our maintenance contract so refills happen automatically — you never think about it.
Add tablets to my contract
Auto-Tracts Online Contracts

Everything about your online contract.

What is Auto-Tracts?

Auto-Tracts is our paperless online maintenance contract system. You sign up online, pay securely, and access your account 24/7 to view service history and change your plan.

How do I sign up?

Call us or use the contact form with your address and system type. We build your account, you choose your tier and pay, and your first scheduled visit lands on the calendar.

Can I change my plan?

Yes — log into your account or call us. You can upgrade, downgrade, or add services like chlorine tablet refills anytime.

Can I cancel?

Yes — cancel anytime through your account. Please note that TCEQ requires a licensed maintenance contract on aerobic systems, so we'll help you transition to another provider if needed.

I'm having trouble logging into my account

Use the "forgot password" link on the login page, or call us at (281) 431-0123 and we'll reset your access directly.

Common Problems

System troubleshooting.

Symptom Likely Cause Next Step
Alarm on, no smellAir pump failure or wire issueCall for diagnosis
Sewage odor outsideEmpty chlorinatorRefill tablets first
Sprayers offPump / wiring / clogOn-site diagnosis
Slow drains house-wideHigh solidsSchedule pumping
Wet spots in yardRoot infiltrationField inspection
Buried access lidsInaccessible openingsWe'll locate & restore
Preventive Care

Habits that extend your system's life.

Do

  • Space out laundry loads across the week.
  • Keep tank lids accessible & mapped.
  • Fix leaking toilets and faucets quickly.
  • Pump on schedule — every 3–5 years.
  • Use septic-safe products.

Don't

  • Flush wipes (nothing "flushable" actually is).
  • Pour grease, paint, or solvents down drains.
  • Park on tanks or the spray field.
  • Plant trees near the system.
  • Use pool chlorine — ever.
Account Support

Managing your account.

I've lost my homeowner's manual

Send us your address and installation year through the contact form and we'll dig up your digital copy. If we installed the system, we have it.

I need a new septic system — where do I start?

Call us for a free consultation. We'll evaluate your site, walk through the permit process, and recommend the right system for your soil and household. See the installation page for the full workflow.

Where are my tank openings located?

Your original installation site plan shows exact locations. If you can't find it, we can locate the lids for you on a service visit.

System Types & Brands

Platforms we service.

Norweco Singulair

Our authorized-dealer platform. OEM parts at competitive pricing.

Authorized Dealer

Hoot Systems

Widely installed across Texas. We install, maintain, and repair.

Serviced

AquaKlear

Compact aerobic platform, commonly used on smaller lots.

Serviced
Owner's Manuals

Need your manual?

We keep digital copies of every manual for the systems we install. Send us your address and we'll email yours over.

Request Manual